1. Service provider and contact details
The service provider is A PlusProperties (Pty) Ltd, registration number 2025/073106/07, trading as A+ Properties. Telephone: 011 383 3316. Email: office@apluspro.co.za. The services are primarily offered to landlords in Boksburg and the East Rand, Gauteng, South Africa.
2. Subscription packages
The available packages, names, prices, VAT treatment, free-trial position, minimum term, included allowances and additional-service rates are displayed on the signup page and confirmed before activation. Package settings may be amended for future subscriptions. Changes do not retrospectively alter a confirmed price or allowance except where lawfully agreed or required by law.
Portal Access ordinarily includes landlord and tenant portal access and statement viewing or downloads. Portal Plus ordinarily adds the configured lease-preparation, letter-of-demand and tenant-report allowances, together with practical landlord advice as reasonably required. The current package description shown at signup prevails.
3. Activation and free trials
A website submission is a request to subscribe, not immediate activation. A+ Properties may first verify the landlord, property, package, portal users, start date and payment arrangement. Where a free trial is offered, it may be disabled, selectable per subscription or applied to all new subscriptions, as stated on the signup page. Unless otherwise confirmed, the paid minimum term begins after the trial.
4. Fees, VAT and monthly billing
Subscription fees are billed monthly in advance or on the confirmed billing date. Prices shown as excluding VAT will have VAT added at the applicable rate. The landlord authorises recurring monthly collection through the approved payment provider or agrees to the confirmed alternative payment method. Additional leases, letters, reports or other services exceeding the package allowance are charged at the applicable portal rates.
5. Minimum fixed term and automatic continuation
The default minimum fixed term is 12 months, unless a different term is clearly shown and confirmed before activation. The subscription may not ordinarily be ended during the minimum term merely by stopping payment. Any statutory early-cancellation right and any reasonable cancellation charge permitted by applicable law remain unaffected.
At the end of the minimum term, the subscription does not automatically create a new 12-month fixed term. Unless the landlord schedules cancellation, the service and recurring monthly billing continue automatically on a month-to-month basis. A new fixed term will only apply if the landlord expressly agrees to it.
6. Advance continuation notice
A+ Properties will aim to send an email and place a notice on the landlord dashboard approximately 90 calendar days before the applicable minimum-term expiry or continuation date. The notice will identify the relevant date, explain month-to-month continuation and provide an option to schedule cancellation. If legislation prescribes a different mandatory notice window, the legally required window prevails.
7. Cancellation at the end of the applicable period
The landlord may use the dashboard option to schedule cancellation. During the minimum term, cancellation is scheduled for the end of the committed period unless a statutory right or written agreement allows an earlier date. After the minimum term, cancellation is scheduled for the end of the applicable paid or billing period. The service remains available until the effective date, and automatic billing is stopped when that date is reached.
A+ Properties will send confirmation of a scheduled cancellation. The landlord remains responsible for charges validly incurred before the effective cancellation date.
8. Failed or overdue payments
If a recurring payment fails, is declined, reversed or charged back, A+ Properties may place a prominent notice on the landlord dashboard and send service emails to the landlord and the internal subscription team. An urgent CRM follow-up may also be created. The landlord must update or retry the payment arrangement promptly. After reasonable notice, access may be suspended where payment remains unresolved, without cancelling amounts already due or lawful rights arising from the agreement.
9. Included services and overages
Included service quantities apply for the configured allowance period and do not accumulate indefinitely unless expressly stated. A service is counted when work is commenced or completed according to the portal record. Extra leases, demand letters, tenant reports and other chargeable work are billed at the displayed portal rate. Third-party bureau, verification, legal, sheriff, tracing or similar costs are excluded unless expressly included.
10. Portal access and security
The landlord must provide accurate information, protect login credentials and promptly report suspected unauthorised access. Portal access is personal to the authorised user. The landlord may not interfere with the portal, attempt unauthorised access, upload unlawful content or use documents for misleading or unlawful purposes.
11. Nature and limits of support
Practical landlord advice, tenant reports, leases and letters are support services based on information supplied and available records. They do not guarantee payment, tenant performance, dispute outcomes or legal enforcement. A+ Properties does not act as the landlord's attorney under this subscription. Formal legal advice, litigation, eviction proceedings or representation must be obtained from an appropriately qualified legal practitioner.
12. Landlord responsibilities
The landlord remains responsible for lawful property management decisions, accurate instructions, property compliance, deposits, maintenance, tax, insurance, legal notices and decisions taken after receiving reports or advice. The landlord must review generated documents and disclose relevant facts before use.
13. Availability, changes and force majeure
A+ Properties will use reasonable efforts to keep the portal and services available but may perform maintenance or experience events beyond reasonable control. Non-material system improvements may be made without notice. Material adverse changes to an active subscription will be communicated and applied only as permitted by law and the agreement.
14. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that limitation, A+ Properties is not liable for indirect or consequential loss, loss caused by inaccurate or late information supplied by another person, third-party service failures, or a landlord's decision contrary to supplied information. Any limitation is subject to applicable consumer and other mandatory law.
15. Privacy and electronic communications
Personal information is processed in accordance with the Landlord Services Privacy Policy. The landlord agrees to receive transactional emails and dashboard notices necessary to operate the subscription, including activation, billing, failed-payment, renewal, continuation and cancellation messages. These service messages are not dependent on marketing consent.
16. Electronic acceptance and records
Ticking the required acceptance boxes and submitting the form constitutes electronic acceptance. A+ Properties may retain the acceptance date, policy version, form record, user-agent information and a protected representation of the submitting IP address as evidence of the transaction.
17. Complaints and disputes
Questions or complaints should first be sent to office@apluspro.co.za or 011 383 3316. The parties should attempt to resolve disputes in good faith. Nothing prevents either party from using a regulator, ombud, tribunal or court with lawful jurisdiction.
18. Governing law and severability
South African law applies. If any provision is invalid or unenforceable, the remaining provisions continue to operate to the extent permitted by law. Mandatory consumer, electronic-transactions and data-protection rights prevail over inconsistent wording.
19. Changes to these terms
Future versions may be published with a new version number and effective date. Material changes affecting an active subscription will be communicated as required by law. Continued use alone will not create a new fixed-term commitment without express agreement.